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How tike999 Handles Your Personal Information

Your account data stays with us — not sold, not passed around. This policy covers what we collect when you use tike999, how we keep it secure, and what you can do if you want to access or remove it.

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tike999 How tike999 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to see the data we hold on your account, correct something, or ask us to delete your information, our support team handles these requests directly. We aim to respond within the timeframe required by applicable rules in your region — check your request confirmation for the expected timeline.

Live Chat Open the chat icon in the app or browser lobby. Available during our published support hours — the fastest route for account and data questions.
Email Support Send your request to our support address shown in the account help section. Include your registered mobile number so we can locate your record.
In-App Help Go to Account, then Help, then Privacy Request. You can submit access or deletion requests directly from there without leaving the app.
DATA SECURITY STEPS

How We Protect and Manage Your Data

Security is built into the account layer, not added on top. Every session uses encrypted connections, and your payment wallet details — whether bKash, Nagad, or Rocket — are never stored in plain text on our side. Here is what that looks like in practice.

Encrypted Sessions

Every time you log in, your session runs over an encrypted connection. Device tokens and OTPs add a second check so your account is harder to access without your phone.

Wallet Data Handling

We store a reference to your bKash, Nagad, or Rocket transaction, not your wallet PIN or full account credentials. Your mobile wallet stays under your control.

Data Retention Policy

We keep your account records for as long as required by applicable law. Once that window closes, records are deleted or anonymised — not archived indefinitely.

Your Access Rights

You can request a copy of your data or ask us to correct inaccurate records at any time. Submit via in-app Help or email support, and we will confirm receipt.

Common Questions About Your Privacy at tike999

Below are the questions we hear most from account holders about how their data is handled. If yours is not here, reach the support team through live chat or the in-app request form.

We collect your name, mobile number, and the payment method you link — bKash, Nagad, or Rocket. Device information and login timestamps are also recorded to keep your account secure.

No. We do not sell your personal data. It is shared only with payment processors like bKash, Nagad, or Rocket to complete your transactions, and with service providers bound by confidentiality obligations.

We retain your data for the period required under applicable law in your region. After that window, records are deleted or anonymised. You can ask about the specific period via our support team.

Go to Account, then Help, then Privacy Request inside the app. Alternatively, email our support address with your registered mobile number and we will process your access request.

Yes. Submit a deletion request through in-app Help or email support. We will confirm receipt and complete the deletion within the timeframe required by applicable rules in your region.

No. We never store your wallet PIN or full mobile wallet credentials. We hold only a transaction reference and amount — enough to verify the deposit, nothing more.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.